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Dealing with difficult people

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In my last column, I talked about "slow to anger, quick to listen." It had advice for others as well as for myself. The same week I submitted that article for publication, I was put to test by a difficult person in my work place.

I graduated from college in 1985. Since then, I have been through two graduate programs and various jobs. I have never had any memorable problems and conflicts with anyone in schools or workplaces. I think I get along with people well.

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